Definitions

In this terms and conditions article, you will find multiple expressions and different words that bring you a wide range of meanings.

One thing to note is that the plans and rates for our site can easily change, we are a reseller, and we are not affiliated with any provider. In case you have billing errors, you have to deal with the provider directly.

Roaming allows you to use the phone’s service outside of your country. If you visit a new country, your operator will activate roaming automatically.

The services referred on this page include roaming as well as other similar offerings.

SIM – This is a chip card that includes your phone number. With its help, you get to access the network whenever you want.

TOPUP Cancellation / Refunds

• When buying an Prepaid SIM Card online, you might need to provide identification, like a photo of your ID and a video confirming your order. This is done to prevent fraud.
• If you decline ID verification, the order amount will be refunded, but not the order fees
• You will be able to acquire a refund if you cancel the Topup and we didn’t activate the plan yet.

Once we receive the request to top up your balance, we will do that within the next 30 to 90 minutes maximum. Orders are handled by real people behind the topups.net site.  Alternatively, you can schedule this as you see fit if you want. You can select any mobile network operator, and you will receive the requested top-up fast. You have to note the fact that solely your mobile network operator will be reliable for any amount that was transferred. When this happens, you will receive a notification via email or SMS once you have a SIM top up.  Keep in mind that there are no refunds permitted, since this is a direct transfer, also we don’t have any responsibility if you entered a wrong number.

Topups.net is a professional entity that is allowed to top up mobile SIMs for a multitude of mobile network operators.

In order to use this service, you will have to comply with the agreement. Fraudulent or improper use of our service is prohibited, and you are liable for your actions!

Provision of Services

We are a third-party reseller who helps customers of all cellular companies to be able to make recharges online. The strength of the cellular company’s signal is not our competence and we can not guarantee anything.

Refunds

If, for any reason, you are not completely satisfied with your purchase, then we invite you to review our policies as well as refunds and exchanges.

Topups.net doesn’t offer any airtime refunds. 

Please note that all our services are digital top-ups and cannot be returned or refunded once delivered. So, please choose the right top-up with the correct plan before that, as any top-up sent to the customer is not refundable or exchangeable. The reason for this is that once the top-up is delivered, as a third party, we have no permission to return the top-up to the provider.

The top-up credit can’t be exchanged, transferred, or refunded.
Thanks for understanding!

However, we do offer a money-back guarantee on our digital services. If the top-up is not delivered to you, we will do everything to help solve this problem. Customer service can be reached by contacting us via the contact form or via email at [email protected]

Ownership of Personal Extra Numbers

As a SIM card owner, you are managing your calls. Also, you can register your SIM under your name. This will help you avoid any losses, in fact this way you can retain the number even if you lost your SIM!

Our company doesn’t have any affiliation with mobile service providers, so we are not responsible in any way, shape or form for any damage or loss of service that results from the use of those services.

In case your account is terminated, you agree that we can re-assign the PEN to another person. You also agree that our company will not be liable for any damages that arise from this. 

Lastly, you agree and understand that our company will not be able to reactivate any SIM card that has already expired. We can’t create SIM cards for a lost number, we can’t move your number, and we are unable to transfer the phone numbers.

Auto Top-Up Terms & Conditions

You are offered the top up terms when you want to work with Topups.net . We recommend you to read these with complete care. This way you will avoid any potential issues that may arise.

WHAT IS THIS ONLINE TOP-UP SERVICE?

Our company is offering automatic top up services for a multitude of cellular providers. 

The great thing about the top up is that you will get it to your account balance. The transfer will happen in 30 minutes or less. Alternatively, you can schedule it to appear at a later date if you want. Regardless of the situation, you will get an SMS notification. All the orders that are placed during Holidays will be processed the next day. If you order during the holidays, we will process the order as soon as the holidays are over.

SUSPENDING YOUR USE OF THE ONLINE TOP-UP SERVICE

The top-up service usage can be suspended depending on a multitude of situations.

We can do that in those situations when we have to perform repairs or dedicated maintenance. However, if this happens, we will restore the service as fast as possible!

We will also do this in case we are told by an authority to stop or suspend the service.

We can stop or suspend the service in case the buyer is suspected of any fraudulent or harmful activities.

Also, there are situations where the use of a top up service can be unlawful or unusual. If this situation appears, we will suspend the account. The reason is simple; we want to protect you from any unwanted charges. In case this happens, we will contact you for verification. Either way, you will get back complete control over your account as soon as the verification process is over.

This top up credit can’t be exchanged, transferred or refunded. We can decline your application to top up the account. Moreover, our team is not responsible for is it liable for any damage that can/may arise from using this service. Since you are using third party services or work with third party contractors, we are not responsible for any issues that may arise.

As a mobile number owner, you can amend, start up or cancel the top up services. You will be liable for the means you use the service and dedicated features such as scheduling. Once you start using our service, you automatically agree to the terms and conditions listed here. You are the one responsible for keeping your passwords and user name safe and away from prying eyes. Topups.net will not be responsible for any service failures if they are caused by technical problems or any potential power problems!