This policy was updated again on April 30, 2024. Thank you for shopping at Topups.net

If, for any reason, you are not completely satisfied with your purchase, then we invite you to review our policies as well as refunds and exchanges.

Topups.net doesn’t offer any airtime refunds. 

Please note that all our services are digital top-ups and cannot be returned or refunded once delivered. So, please choose the right top-up with the correct plan before that, as any top-up sent to the customer is not refundable or exchangeable. The reason for this is that once the top-up is delivered, as a third party, we have no permission to return the top-up to the provider.

The top-up credit can’t be exchanged, transferred, or refunded.
Thanks for understanding!

However, we do offer a money-back guarantee on our digital services. If the top-up is not delivered to you, we will do everything to help solve this problem. Customer service can be reached by contacting us via the contact form or via email at [email protected]